服务 service marketing服务质量管理 service quality management-----customer relationship management (crm) ** a multifaceted process, mediated by a set of **rmation technologies, that focuses on creating two-wa...
beijing,sept.24-hot debates about the evolving,if not worsening,global financial cr**** offer much needed food for thought as china's financial development ...
from the experience of the international advanced retail banks, being supplying the "cons**tent, sustainable and measurable" customer services or not ** the standard to evaluate the business...